Published April 7, 2020
The coronavirus pandemic has seen numerous financial institutions reduce branch capacity or close temporarily. Increasingly, consumers are turning to the ATM for cash and transactional services.
But with higher ATM use comes higher volumes of cash transactions to reconcile. The challenge for financial institutions is how to reconcile this greater volume with minimal resources, maximum quality and effective dispute resolution.
Some banks still rely heavily on the use of transaction logs via a physical journal printer in the top-box of an ATM. This roll of paper details every single transaction until the paper runs out and bank staff has to turn the system off to remove and replace it.
In today’s low-contact environment, having to send someone out to the ATM to retrieve and store the journal may not be ideal. But with the appropriate ATM management system, you can migrate this manual process to E-journal (EJ) technology instead.
An EJ allows a bank to store the audit trail of transactions electronically, with no need to physically interact with the ATM. Combined with a good ATM management system, the EJ can cut operational costs and drive customer satisfaction—and today can help keep your staff safer.
This is a complex and fast-changing series of events. We’re here to help make it simpler. For more information—please contact NCR.
Our banking solutions experts are in the trenches with our customers, working hard to help provide guidance, solutions and recommendations. Visit us online at NCR.com/banking and see other COVID-19 resources at NCR.com/coronavirus.