The challenge FIs face is replacing decades of old processes, technologies and business rules. Out-dated branch systems are complex, costly, slow to adapt and difficult for tellers to use. But these all need to be overhauled to enable FIs to meet the digitally led expectations of today’s tech savvy users.
The first step is shifting to a cloud-first, API-driven framework for branch staff. That way, tellers can use modern devices like tablets and peripherals that can be shared—think image scanners or printers. By delivering shared services across banking channels, FIs can reduce costs and complexity and eliminate layers of technology that have built up over decades.
By simplifying their infrastructure, FIs can realize the benefits of reducing image processing and branch-based servers to lower annual costs by millions. The use of tablets frees branch staff up who are no longer tied to their desktops. And the cloud-based, API approach makes it easy to innovate, build and bring new services to market.
These teller services can be used by other channels too—including ATM/ITMs, online, mobile, contact center and back office. This gives branch staff a consistent, easy UI/UX experience that digitizes and automates more manual processes making tasks simpler, easier and faster to complete.
And they can be used across the wider banking ecosystem—from marketing and sales to advisory, account services and more.
The result of this modernization is twofold. Consumers will see more consistent, seamless interactions with their branch and across all banking channels. And you can use the same technology behind the scenes, too, so branch staff will also have a consistent and seamless experience across their own systems. What’s more, you’re prepared for the future, with the ability to easily and quickly adapt to whatever it might hold.