Expect new criminal behaviors—and new methods of attack—for your ATM channel during this time. With fewer people on the street, criminals could see an opportunity to attack ATMs that have cash and are still up and running. Use all the tools at your disposal to monitor these ATMs, whether through physical inspection (if feasible), remote monitoring tools, CCTV and video monitoring.
Use this time to review all policies:
Review and strengthen your password management if you have not yet deployed remote BIOS protection tools.
Review your staff access policies to make sure only necessary parties have access to the ATM. Now is also a good time to set your ATM cash dispensers to their most secure settings.
Banks or credit unions could also take some time to assess business rules and policies. It may be time to increase restrictions, further limit access and ensure systems are locked down per your business rules. If you have enterprise level solutions like whitelisting, you can review your administrative settings and make sure you have the right levels of restrictions and access based on your business rules.
For more information on ATM security, please visit us online or contact NCR or your local NCR representative. Find additional COVID-19 resources and articles at NCR.com/coronavirus.