Consumers still need cash — and they frequently turn to ATMs as an essential service. But they’re also looking for ways to interact without touching shared surfaces, like ATM touch screens and keypads. That’s where technology like pre-staged mobile cash withdrawals can help.
Many mobile banking apps today allow cardholders to set up ATM withdrawals from their phone. Once the customer arrives at a mobile cash enabled ATM, they can open their app, take a picture of a QR code on the ATM to link it to the transaction and wait for the cash to be dispensed.
Since the customer has authenticated themselves through the mobile application, there’s no need to enter a PIN at the terminal; a single tap on the screen is all that’s needed to start the transaction. The app also saves the transaction request, reducing the need for a paper receipt.
This makes the transaction faster and helps encourage use of your banks other mobile banking features. Best of all, it provides an easy way to promote physical distancing by both minimizing lines and wait time.