NCR CORONAVIRUS RESPONSE RESOURCES

NCR banking customers: Frequently asked questions for financial institutions

Published March 25, 2020

 

 

 

 

 

 

We’re deeply committed to helping our NCR banking customers navigate in uncertain times as the coronavirus continues to impact businesses around the world. We’ve compiled answers to frequently asked questions to help you stay informed.

Our focus is on the safety and well-being of our employees, who are vitally important to supporting you and your business, and the communities where we operate. Our other primary area of concern is the safety of and continued service to our customers.

We want to minimize service disruptions or impacts to your business. Our goal is to offer the level of quality, responsiveness and support that you have come to expect from NCR.

We have instituted guidelines to limit virus spread and keep our employees healthy.

We are providing ongoing and transparent communications for our employees regarding our continuity plans and new preventive measures. We also established a direct line of communication to our coronavirus response task force that every employee can use to ask questions and get additional information. 

We have also implemented operational enhancements, in alignment with public health authority guidance, to limit employee and customer exposure to the virus.

We are continuing to deliver service.

Governments around the world have implemented new guidelines, including restrictions on gatherings, cross-border movements and so on. We anticipate further restrictions in the coming days. Our task force has proactively worked with each of our critical business functions and support facilities to adapt to this new working environment while we implement our own continuity plans.

We do recognize that these restrictions in mobility will have some impact on our service levels. Our intent is to minimize this as much as possible. Specifics on the modifications of our service levels will vary by country and over time. We will be keeping our local account and support teams fully updated on this. These teams will be your best source for the latest information.

While our customer engineers will do their best to clean an ATM upon installation, we recommend all financial institutions follow these guidelines for properly cleaning equipment.

We want to minimize service disruptions or impacts to your business. Our goal is to offer the level of quality, responsiveness and support that you have come to expect from NCR. NCR has implemented our business continuity plan to ensure business-critical functions and NCR employees continue to work and deliver for customers. 

 

Governments around the world have implemented new guidelines, including restrictions on gatherings, cross-border movements and so on. We anticipate further restrictions in the coming days. Our task force has proactively worked with each of our critical business functions and support facilities to adapt to this new working environment while we implement our own continuity plans.

We do recognize that these restrictions in mobility will have some impact on our service levels. Our intent is to minimize this as much as possible. Specifics on the modifications of our service levels will vary by country and over time. We will be keeping our local account and support teams fully updated on this. These teams will be your best source for the latest information.

We have implemented several actions through our task force including: 

  • Instituting guidelines to limit virus spread and keep our employees healthy. 
  • Providing ongoing and transparent communications for our employees regarding our continuity plans and new preventive measures. We also established a direct line of communication to the task force that every employee can use to ask questions and obtain additional information.  
  • Implementing operational enhancements, in alignment with public health authority guidance, to limit employee and customer exposure to the virus: 
    • Implementing access restrictions at our global facilities, including strictly limiting visitor access to both our manufacturing and office facilities. 
    • Highly restricting all NCR business travel. 
    • Instituting thermal readings at key locations around the globe. 
  • Providing safety guidance and supplies appropriate for our field employees and the nature of their work in line with the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

 

NCR offices are closed to visitors at this time. Please work with your account representative to plan a date in the future.

 

Refer to NCR’s guidelines on cleaning NCR hardware.

We recommend you refer to the guidance provided by global health organizations for the latest information on the virus and how it spreads.

 

We recommend you refer to the guidance provided by global health organizations for the latest information on the virus and how it spreads.

 

Banks and credit unions can use digital tools that provide alternative access to services. Mobile banking tools and interactive ATMs can provide a face-to-face connection with your customer base without the need to visit a branch.

Interactive banking devices used in-branch can also be effective in promoting social distancing while providing services. We recommend financial institutions follow our guidelines for cleaning equipment.

 

Increase the capacity of your ATMs to allow more cash where demand is increasing. Maximum capacity of an ATM is driven by every denomination capacity at the denomination level.

 

Refer to NCR’s guidelines on cleaning NCR hardware. And follow the guidance provided by global health organizations for the latest information on the virus and how it spreads.

Yes, NCR information related to the coronavirus is available to anyone.

We suggest you share the NCR cleaning guide with your CiT partner of choice.

 

In times of uncertainty, NCR is ready to help

NCR is committed to helping financial institutions of all sizes navigate the many challenges of the coronavirus outbreak. For more information, contact NCR.

Our banking solutions experts are in the trenches with our customers, working hard to help provide guidance, solutions and recommendations.

You can find us at NCR.com/banking, have us call you back, call us in the U.S. at 1-800-CALL-NCR or call outside of the U.S. at 1-937-445-1936.

 

We’ll run your ATMs so you can focus on what's important.

Learn more about NCR ATM as a Service.

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