NCR ATM as a Service

Published November 20, 2020

Reduce ATM costs and complexity and give customers the services that they want


It’s been more than fifty years since the first ATM was introduced and they continue to play a vital role in how banks engage with their customers. ATMs provide a highly visible, accessible and convenient way to deliver banking services with more than three million ATMs in operation globally. And the pandemic demonstrated that ATMs, and cash for that matter, aren’t going away anytime soon.

When banks closed their doors at the beginning of COVID-19 with lockdown measures in place, ATMs gave customers a physical way to access their banks’ services. It was another example of how the ATM self-service channel remains an essential part of banking operations. And that’s why FIs are always looking for ways to improve the efficiency of their ATM channel and some are adopting a new model: ATM as a Service.

How ATM as a Service works


In the increasing “as a service” world we live in – ATM as a Service is a program that runs an FI’s entire ATM channel. That includes asset supply and installation, maintenance, remote support services, security, compliance, cash management and more. Governed by a customer services director, ATM as a Service ensures smooth transactions from start to finish, resulting in better customer experiences.

And, customers have increasingly come to rely on ATMs often serving as the only physical contact that they have with their banks. So, they need them to be easy to access and to remain available. An ATM that runs out of cash is definitely not going to increase customer loyalty, as consumers need day-and-night access to cash.

ATM as a Service provides outsourced management of ATMs to help FIs focus on meeting their customer’s growing needs. The service helps FIs maintain access to the technological and operational advantages that come with outsourcing. As well as bringing positive change to an FIs business model for ATMs by lowering CAPEX exposure and delivering budget consistency, adoption of ATM as a Service also helps keep FIs on top of the shifting compliance and security landscape.

How ATM as a Service helps FIs innovate


Many FIs today are strategically looking to move more teller transactions to self-service, while consumers are looking for that modernized, digital experience when using banking tech. But for those FIs with an older ATM estate, technology and budget constraints can hinder making this shift. ATM as a Service helps alleviate the expense, giving FIs the opportunity to modernize their ATMs, offering that intuitive customer experience while also being able to deliver a broader set of transactions.

Opting for an “as a service,” model shifts the focus on spend to a focus on the business, meaning FIs can invest capital in more innovative projects. This means they can modernize their estate and accelerate migration of more transactions onto the ATM—all with a renewed agility that will allow for quicker adaptation of new innovations in the future. On top of that, risk is continuously managed through strictly applied governance of an ATM estate, providing peace of mind for branch managers and enabling FIs to focus their efforts on customer experience.

For the foreseeable future, ATMs will continue to be an important part of the consumer banking experience. Even as their demands for mobile and online banking grow, they still want a convenient way to physically access financial services.

Bottom line – ATM as a Service is helping FIs to keep up with that continued consumer demand, automatically bringing the latest innovations in the self-service channel to the branch, such as smartphone pre-staging for bank transactions or contactless withdrawals.

For more insights, read our blog about how COVID-19 has influenced other ATM trends.

We’ll run your ATMs so you can focus on what's important.

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