From an increase in puppy purchases to new vocabularies that include "social distancing" and "flatten the curve," the pandemic has introduced a range of new behaviors, including how people shop, work and socialize. When it comes to banking, there was an increased uptake in digital apps. But despite this, some things haven't changed: some consumers still want to come to their physical branches because branches still offer value. So it’s important to have a strong physical presence while making necessary changes that meet new consumer demands.
But how can financial institutions (FIs) offer the same in-branch experience while continuing to ensure the safety of their branch staff and customers even long after the pandemic subsides?
By adopting Interactive Teller Machines (ITMs), FIs can offer an ATM self-service interface with video screens that allow customers to speak directly with a live representative. With FIs facing the challenge of shortening branch hours, availability and social distancing, ITMs offer the ability to free up teller transactions while maintaining a socially distanced environment that ultimately puts the consumer back in charge of their banking.
The ITM offers a wide range of services and there are other benefits that can play a large role in the transformation of the banking branch.