Published May 18, 2020
From sending employees to work from home to quickly adapting business models, financial institutions are finding new ways to meet customer needs. While banking regulations require contingency plans for catastrophes to be in place, the coronavirus disruption is not aligned with the expected standard recovery process—and will likely reshape the way most banks and credit unions operate for a long time to come.
Many financial institutions have quickly implemented new processes and technologies to accommodate physical distancing while continuing to engage and serve customers safely. Here are some of the ways they’re doing it.
It’s important for customers to hear from their banks and credit unions so they understand the protocols that have been put in place to protect them. You can do this for your customers by:
Across the world, financial institutions are supporting distancing mandates in various ways, including:
Measures like these help customers feel supported while building loyalty:
Banks and credit unions are core to every community and can play an important role during the coronavirus pandemic, including:
This is a complex and fast-changing series of events. We’re here to help make it simpler. NCR is committed to helping banks and credit unions of all sizes navigate the many challenges of the COVID-19 outbreak. For more resources, visit www.ncr.com/coronavirus/banking.