Banks can supplement brick and mortar branches with mobile branches. Some financial institutions offer “Banking on Wheels” services, with ATMs installed onto vehicles, providing access to cash and giving the public and small businesses the ability to carry out banking transactions. A format often used at sporting events or large public gatherings can now be a financial lifeline in a crisis, offering vital financial and cash services to people in remote, rural communities or those affected by a disaster.
As the coronavirus impacts India, for instance, we’ve seen examples of banks rolling out ATMs on wheels to provide customers with access to cash in their locality. HDFC has already tested their mobile ATM in Mumbai, Noida, Allahabad and Coimbatore, and has plans to roll it out to the rest of the country.