In designing a new ATM, it’s not just about designing a piece of kit, we’re designing an overall experience. For our customers, their experience is a top priority, so our role is to help ensure our ATMs deliver that same great experience. So, we are looking to have a final ATM that is modern, stylish, and great quality. It’s got to have kerb appeal – to attract people to use it. Durability is therefore important. If it’s on the street, then it needs to withstand all types of weather conditions. And we sell our ATMs globally, so we need to consider rain, typhoons, extreme cold or heat – even sandstorms. Then, there’s testing all the components to make sure they withstand thousands of uses over the product’s lifecycle.
When it comes to the user interface it needs to be universal and understood by all. It needs to be intuitive, so that someone who has never used an ATM before is able to easily navigate their way. It’s vital that our designs deliver great experiences – and certainly no bad ones!
In banking self-service, there are over 60 accessibility guidelines, regulations, and standards that we take into consideration. These requirements are not an afterthought but are integral to the design process – they are baked into every product that we design, rather than being assessed after the fact by a third-party agency.