Depending on the amount of control you want to maintain with the management of your ATMs, your needs are different from those of other FIs. If you’re happy to have a partner who can take on every aspect of managing your ATM channel, then ATM as a Service is the way to go. But, if you’re hoping to still control the overall management or specific element, then you’ll want to choose from a menu of managed services—from software upgrades management to outsourcing maintenance.
When you’ve decided which parts of your ATM management you want to outsource—and perhaps consulted with an ATM management outsourcing company—there are a few capabilities to compare:
- Knowledge of the market. There are services experts and there are financial experts; the best ATMaaS partner offers both. Make sure your partner has the ability to be strategic and understands your business, even better than you do.
- Boots on the ground. Do they have the breadth of coverage to service your network? Ensure the provider that you choose has the ability to have engineers in place quickly and within the agreed SLAs to ensure your ATMs get back online, fast.
- Accountability is clear and in good hands. Ensure both sides understand who owns accountability. With ATM as a Service, your strategic partner is your single source of accountability, so you can trust your ATM estate is being expertly managed from end to end.
After you find the right partner, you might be amazed to realize you didn’t need to do it all on your own. While finding the right ATMaaS provider might take some diligence and time, the opportunities it will bring could be significant, and you’ll gain the freedom to focus on other priorities—finally.