Scott Credit Union, for example, saw member satisfaction soar as a direct result of NCR taking control of their fleet. ATMaaS also puts them in a position to roll out future upgrades, new services and enhanced transaction capabilities quickly and effectively, which aside from the physical optics of the fleet, is a core determiner of the ATM customer experience.
Klaus Giljohann, Global Leader of Self-service Reinvention, cites agility as a primary advantage for ATMaaS customers. “We can deliver new features, functions and changes to the fleet much faster than traditional banks because they need to coordinate many suppliers. So, the consumers experience better screens, the newest functionality—for example, biometrics, better transaction flow, mobile wallet, or others—much more quickly.”
The solution also provides a very stable network, with NCR handling everything on the backend. Familiarity with the systems and the ability to identify and solve issues quickly means potential technology problems never become visible to the cardholders.
ATMaaS extends the customer experience beyond just ATMs, too. “Our architecture is multi-channel, meaning it can support mobile banking, internet banking, digital banking, or anything else. For example, you could start a loan application on your mobile device, complete the middle steps with internet banking, then finalize the transaction using an interactive teller machine or ATM with a signature pad on it,” said Giljohann.
The combination of a well-maintained fleet, the ability to launch new innovations and features quickly and securely, alongside the flexibility in meeting consumers at any touchpoints all serve to elevate the end-to-end ATM customer experience.