Lockdowns and social distancing have led restaurants to adapt their business models "to stay open by accelerating mobile ordering, payment, delivery, and scheduling.
As we come out of the pandemic, these restaurants are keeping their contactless ordering options, thanks to the convenience they offer. And as more dining rooms reopen at 100 percent capacity, pay-at-table is poised to become a more frequent contactless payment option. Why? Restaurants have seen the added benefits: greater staff productivity, fewer ordering errors, faster ordering for diners, and more payment choice and security. In fact, contactless ordering has been instrumental in removing the element with the most friction from the dining process.
Meanwhile, in grocery stores, mobile scan-and-pay apps have increased in popularity with shoppers who want to skip the checkout queue. This, plus the growth of online ordering and grocery pickup or delivery, is creating a whole new level of customer convenience.
Contactless is also opening up a significant opportunity to enhance merchant payment systems. In addition to contactless debit and credit cards, scanning QR Code or barcodes with a mobile phone provides another contactless payment option for retailers.
Also, since most scanning features are integrated within merchant mobile apps, they can provide menu ordering, loyalty programs and personalized marketing offers, helping to evolve the customer experience.