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IDC: The Rise of the Connected Experience

Consumers use digital all day long to shop, socialize, split the check, stream entertainment, hail rides and more. Their experiences are connected across channels—and now, consumers expect that in banking, too.

But with monolithic legacy systems, many FIs can’t adapt to a world that puts digital first. The solution is a smart middle office. Learn more in this IDC report, including insights on a progressive approach to modernization that can empower the banking community to best respond to consumer needs.