NCR SIGA FOR BRAZIL

Complete and integrated customer service management solution

Efficient management and service, controlled productivity, product offering and customer satisfaction. Can be customized according to the organization's needs.

NCR SIGA FACTS

  • Enhance the organization of customer flow at service stations
  • Complete administrative online monitoring of operational flow and location productivity
  • Accurate information for managers and customers
  • Project customer flow to staff efficiently and effectively
  • Assign ticket numbers with anticipated service time to manage customer expectations
  • Give priority service to customers with special needs, including elderly, pregnant and those with disabilities—among others
  • Ensures efficient queue flow through information display monitor
  • Real-time view and management of service across entire business locations

NCR SIGA BENEFITS

  • Improve the customer experience through an agile and well-organized service with the shortest possible waiting time
  • Provide a more pleasant waiting environment and accurate customer service information
  • Monitor the queue in real-time
  • Allow monitors to display offers and advertising campaigns on TVs
  • Deliver personalized and pre-scheduled service
  • Offer products and services through monitors, touch-screen terminals and self-service
  • Increase management ease through real-time and centralized access to local and regional information
  • Improve planning by generating statistical data for the elaboration of resource allocation plans, both for opening future stores/branches /service stations, and for reorganizing current ones

WHY NCR SIGA?

Used by major Latin American banks
Used by one of the largest retailers in Brazil
Used in more than 3,000 locations