NCR Voyix Channel Services
Connect and extend the branch
Break free from channel silos and experience seamless in-person, remote and digital transaction services.
Breaking down barriers
One platform
Our platform features a robust API library with 70+ pre-built integrations to accelerate time to market while enabling client partners to experience an average of 18-35% in sales conversion boost across their products.
Transform your technology
Our open, extensible platform replaces aging applications, enabling you to quickly add and extend services to meet evolving needs.
- API and microservices framework supports shared services for seamless connectivity across channels and modes
- Shared UI/UX development and design resources enable consistency across digital and physical channels
- Cloud-first architecture brings improved performance, reliability and scalability
Reinvent customer service
A more intuitive and responsive UI enables faster service delivery and cross-channel support.
- Streamlined and consistent navigation that supports full-service, assisted and self-service options, including digital banking, call center, remote teller via ITMs, enhanced ATM services and in-branch teller (including prestage services)
- Joining physical and digital touch points allows staff to engage with users in a multimodal capacity, whether remotely via video on an ITM or in person at the branch
Optimize efficiencies
Our cloud-enabled digital capabilities help drive automation and reduce the need for infrastructure investments.
- Faster transaction times allow staff to focus on higher-value connections
- Full-service branch operating expenses decrease
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Technology transformation
- Open, extensible platform designed to replace aging banking applications
- Modernize with API frameworks and containerized microservices to provide seamless multimodal and multichannel connectivity supporting shared services
- Common UI development tools and common UX design systems support consistency and shared resources across both digital and physical channels
- Cloud-first architecture improves performance, reliability and scalability
Innovate and expand
- Progressively add or extend services fast to meet changing banking needs
- Transform your branch designs and extend your branch reach with more customer engagement touchpoints and remote service offers that target local needs
- Respond quickly to market changes using modern continuous deployment pipelines
Reinvent customer service
- Continuous service delivery supporting full, assisted, and self-service options including:
- ~~In-branch teller, concierge including prestage services
- ~~Enhanced ATM services
- ~~Remote teller via ITMs
- ~~Call center
- ~~Digital banking
- Converging physical touchpoints with digital channels allows staff access to the customer in a multi-modal capacity whether:
- ~~Remote via video on an ITM with extended self-service transaction sets
- ~~In-person in a branch with a traditional teller or tablet-enabled associate
- Use more intuitive and responsive user interfaces for faster delivery of service
Optimize efficiencies
- Faster transaction times free staff to support higher value customer interactions
- Operating expenses associated with full-service branches decreases
- More cloud-enabled, digital capabilities drive more automated processes and less infrastructure investments
Channel Services
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Branch teller
Provide a flexible, open and extensible in-branch system that supports card authorization, cash, check, administration and more—and enables your staff to view everything your users do.
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Prestage transactions
Enable on-demand, order ahead purchases from a mobile app, such as cash and coin, allowing consumers, small businesses and merchants to place orders 24/7 and pick up at a fast teller lane or secure locker.
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Imaging & remote deposit
Offer consumers and businesses a better check depositing experience using a single enterprise remote deposit capture hub, allowing them to deposit checks virtually anywhere.
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Interactive
Give your users flexibility and choice in how they transact with you by extending the branch with enhanced self-service capabilities through the ATM and on-demand assistance to engage staff when needed.
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