Physical and Digital Business Banking Solutions

Meeting business customer needs, when they can't afford to wait


Business customer expectations are evolving in the changing banking landscape. See how NCR is helping FIs meet them through self- and assisted-service.

THE CHALLENGE

Business banking customers' needs are more complex than personal customers. They engage more frequently with their financial institution, often carrying out multiple transactions at once, with large quantities of mixed media deposits and change orders common. As physical media like notes and coin remains a firm consumer payment choice, financial institutions (FIs) face the dilemma of how to reduce lengthy teller transactions while still offering great experiences in the branch.

Did you know?

  • There are over 150 million small businesses globally with complex banking needs
  • More than 60% of small business customers make deposits at their branch daily or 2 times a week
  • Teller staff remain important for consultative and advisory services. Branches remain a critical component of any banking relationship

THE SOLUTION

By offering a series of solutions, FIs can deliver exceptional experiences for time starved business banking customers. 

Automation

Automating business banking transactions through devices such as card dispensers, statement printers, check deposit, coin modules and cash recycling—the self-and-assisted-service channel can help FIs deliver more services to their business customers.

Automated deposit ATMs and ITMs such as the SelfServ 80 Series enable cash/check deposit and recycling for high-capacity cash deposit – as well as immediate access to funds. Having the ITM technology allows small business customers to transact where and when they choose 24/7 but with access to teller support if needed. Today, 95% of transactions can be completed at the ATM – giving greater control and flexibility for small business to manage their finances.

Buy now, order ahead

Offering advance purchase and fulfilment services can allows business customers to order cash ahead and pick up at branch locations when it suits them. With Prestage Order Ahead the branch teller sees and fulfills orders for their location notifying the customer when their order is ready for pickup.

ENABLE MORE TRANSACTIONS REMOTELY

For an SMB owner, time really is money. So, making banking quick and simple is an important differentiator. With cloud scanning, customers can have multiple users and devices including smartphones, tablets and workstations to scan checks or print receipts without the need for additional software installed on each one. This means it’s easy for larger SMBs to give their finance team easy access to remotely deposit checks and keep the cash flowing. 

Transforming the branch?

NCR SelfServ 81 SmartBranch can also be used for account services such as: card issuance, document scanning or bill payments. Add to this the ability to have your SmartBranch in more locations, you are unlocking the potential to expand your brand and reach more customers.

All can be accompanied with appropriate signage, concierge and assisted service to assist with migration of more than 95% of routine business customer transactions.

Small business banking is not just about providing a bank account to a business.  It is about the complete relationship value and ensuring high availability for business customers to transact where and when they want.

Business banking is not just about providing a bank account to a business.  It is about the complete relationship value and ensuring high availability for business customers to transact where and when they want.

TAKE A CLOSER LOOK AT SOME OF OUR BUSINESS BANKING SOLUTIONS

Automate bulk coin acceptance in and out of the branch

Scalable and secure coin acceptance that helps your business customers transact anytime, anywhere they want. With the latest technologies available, offering faster processing of coin, put your business customers back in control of their day.

Please note these coin solutions are on phased availability. The coin deposit module is available from Q3 2021 and the rolled coin dispense module from Q4 2021. For questions relating to availability in your region, contact NCR.

Automate rolled coin dispense anytime, anywhere

With the use of rolled coin dispense and the NCR SelfServ™ 80 series ATM, remove inconvenience for business customers at your branch. Give them time back time in their day to focus on what’s important to them, running their business.

Please note these coin solutions are on phased availability. The coin deposit module is available from Q3 2021 and the rolled coin dispense module from Q4 2021. For questions relating to availability in your region, contact NCR.

Based on the Award Winning SelfServ 81, NCR SmartBranch is designed specifically with features that make it an ideal fit for the next generation of branch formats.

NCR SmartBranch maximizes the potential of Self Service offering up to 99% migration of teller transactions encompassing counter services, account Services and merchant services.

With class leading configuration options each NCR SmartBranch unit can be tailored to the needs of specific branch locations providing 24/7 extended services functionality required to meet consumer and merchant needs. Ensure branch services are available where & when customers need access. Extend the reach of your branch network at significantly lower operational cost and smaller space.

Convenient and speedy 24/7 deposit solutions at the ATM for business customers.

Enabling the depositing of small business day’s takings. Anyone from the business can take checks, cash and payment slips in a sealed bag or envelope to the depository, and make the drop using either the direct keylock or via the ATM using a PIN card.

If the deposit is made as an ATM transaction the NCR SelfServ Business Deposit Night Safe ATM will print a deposit receipt. The business then has proof that the deposit was made successfully and a record of the date, time, and amount.  Turns the ATM into an extended service mini-branch. Integrates with exterior ATMs for a more uniform look with no additional floor space adjustments required.

BUSINESS BANKING, MADE SIMPLE

Check cashing to the penny

Depositing of mixed media cash, coin and checks

Overlimit cash withdrawal

Account transfers and opening

Card issuance

Remote or in person assistance

Ready to get started?

Fill out the form to download the eBook, and get in touch with a business banking expert at NCR. We'll get right back to you.

Learn how automating coin can creates more efficiency and offers a better service for business customers