Banks must understand their customers and provide them with an amazing experience. If they don’t, customers are more willing than ever before to move to a different financial institution that will meet their needs.
It makes for happier customers, more efficient use of staff time and is good news for cross-selling too.
- Precision service—tablet technology delivers a staff view of multiple live transactions at each Interactive Teller, so assistance can be precisely targeted
- Sharper sales focus—thanks to realtime information on cross-selling opportunities, staff can act immediately and offer customers a product they are interested in
- Smaller is better—smarter deployment delivers operational cost savings, including the freedom to open smaller, more cost-effective branches—and win new customers