BANKS & CREDIT UNIONS

Branch Transformation

Reimagine your branch experience and allow your customers to bank when and how they want with NCR Branch Transformation Solutions.

Your digital transformation starts here.

How can you free your branch staff from handling traditional transactions to focus on meaningful, more profitable customer conversations? How do you transform your branch into the retail experience your customers want and need, based on the location? It starts with branch transformation solutions from NCR. 

Not only will we help you blend your physical and digital banking channels, we’ll show you how to drive loyalty at a lower cost point and deliver modern, innovative services that strengthen your competitive advantage.

Customer Story

TexasTech Federal Credit Union uses NCR technology to transform their branch and physical banking experiences.

Grow revenue

  • Free your tellers from repetitive transactions so they can focus on building relationships and providing expert advice
  • Put innovation in the hands of your branch staff that enables them to target specific customer segments with relevant offers in person
  • Add new self-service transactions that consumers have access to in digital zones
  • Use the ATM as a trusted and high impact marketing channel, attracting new customers and upselling or cross-selling products to existing ones

Reduce costs

  • Use your ATMs to deliver innovative customer services 
  • Get the most out of your footprint and staff with ATMs that offer more features and services so your tellers don’t have to
  • Using remote assistance such as video tellers or tablets that your branch staff can use provides a rich consumer experience at a lower operational cost
  • Enable multiple, adaptable branch formats, right-sized in terms of staff, location, service hours and service capability to optimize network distribution 

Customer Story

Landmark Bank controlled overall staffing expense by centralizing more of its ITM teller staff and staffing branches more efficiently thanks to NCR’s Interactive Teller technology.

Coastal Credit Union partnered with NCR to deploy video teller machines that provide a better experience for employees and members, extending teller hours, reducing wait times and unlocking the full potential of their branch.

Unlock experiences

  • Deliver personalized experiences with video tellers and in-person tablet apps 
  • Easily brand the experience without changing the underlying ATM application or hardware
  • Enable consumers to set their transaction type, contact and product preferences 

More than 450 banks use NCR for Branch Transformation. Shouldn’t you?

Don’t know where to start? We can help you.

"NCR has created a solution that is great for our customers…and our bottom line.”

Shon Aguero, EVP/Retail Banking Executive, Landmark Bank

What we offer:

Remote assistance

The benefits of both assisted-service video banking and the branch experience in one solution.

  • The choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction
  • Provides the combined benefits of lower processing costs, faster transactions and focusing the branch staff on developing relationships that increase product sales and grow revenue
  • Your customers will have access to all the teller services they want, when they need them while you achieve operationally efficient, customer focused branches

Interactive Banker

Empowers branch staff to offer personal assistance and advice with real-time visibility and monitoring of the connected self-service transaction.

  • Use customer profiles to drive relevant product conversations and visibility to data to approve and override transaction requests.
  • Interactive Banker allows you to get closer to your customers through effective face-to-face interactions, drive efficient staff deployments combining the benefits of full-service with the convenience of self-service.
  • Migrate away from a static (tethered), restrictive counter & desk based services. It enables staff to get closer to your customers and deliver on sales potential through face to face interaction in the branch.
  • Enable your advisors to proactively interact based on information presented on the tablet or react to specific customer requests
  • Improves customer experience: during self-service with real-time counts on cash, over-ride limits with seamless transition from self to in-person assisted service.
  • MI Data Insight: delivering insight required to improve customers’ in-branch experience (wait times, transactions and human interaction).

Multi-function ATMs

Latest in self-service ATMs to embed digital zones at the heart of your branch design:

  • Maximize the number of services available to your customers
  • Enable customers to move between self and assisted service
  • Enhanced consumer experience with access to services and touch screen UI turning the ATM into a digital experience.
  • Modular design enabling class leading flexibility of configurations to ensure each branch has the optimized self service capability.
  • Lower cash costs with class leading note capacity and incorporation of recyclers.

Customer Story

Bank of Ethiopia (CBE), the largest bank in the country, is expanding its ATM network with the addition of 200 new NCR SelfServ™ ATMs together with NCR APTRA™ Vision, a multi-vendor ATM management system that offers an accurate view of the bank's entire self-service network in real time.

What makes NCR products and services different?

Your branch transformation, made simple – end-to-end. Get Started Now