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NCR’s Incident Management provides the support you need to take full advantage of your self-service network. Utilizing industry-leading tools and processes, your network is constantly and efficiently monitored to drive the highest availability. The features of NCR’s Incident Management include event monitoring and event management as well as performance reporting and reviews. Reports and incident status updates are available to you 24 x 7 through NCR @ Your Service™, NCR’s Web-based support portal.

Incident Management increases ATM availability by up to 2% and provides cost reductions of up to 17%.

Featuring NCR APTRA VISION

NCR has built an integrated ATM management platform that covers an ATM network's day to day operations, so that customers don't have to. The APTRA Vision dashboard enables you to view key performance indicators including availability, incident counts, and cash outs across your network. NCR APTRA Vision improves network availability, drives superior consumer interaction, and improves revenue generation; all the while reducing costs and improving ROI.