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Empower your customers with choice and convenience
NCR APTRA Self-Scheduler is online appointment scheduling software that provides your customers with an integrated, multi-channel approach to sales appointment scheduling when and where they need it. Using the Internet, a mobile device or a self-service terminal, customers can view and select appointments in real-time, with confirmation and reminders being sent via their choice of SMS, email or text-to-speech.

The convenience of advice when and where it's needed
Giving customers the ability to choose the location and time of their appointment through the Internet not only provides them with the opportunity for a reduced wait time, but also gives you a process to improve the fulfillment of demand across your branch locations.

The best use of your time-and your customers'
NCR research suggests that NCR APTRA Self-Scheduler can be used to reduce missed appointments by up to a third, which can traditionally run anywhere from one in ten to one in five of all booked appointments. NCR APTRA Self-Scheduler enables better allocation of sales resources to opportunities, ensuring financial advisors are deployed when and where they are needed.

Check in to a new experience
For those customers who have taken the opportunity to book an appointment online, there is then no need to wait in line to tell a host they have arrived for their appointment. Using their unique identifying number, they are able check in using a touchscreen kiosk. Once the customer has checked in, the system automatically notifies the sales team member that their appointment has arrived, and is ready for their meeting. In addition, the kiosk can also be used for walk-in business. The customer can view information on which advisers are available and can then book a time more convenient to them.

Business rules drive decisions
NCR APTRA Self-Scheduler is designed to cope with the full range of business requirements. Whether it's special opening hours or staff illness, the system can be amended quickly and easily to accommodate your needs.

A mobile solution
The NCR APTRA Self-Scheduler online appointment scheduling application can be used on a mobile handheld device, connecting your customers to the convenience of financial advice, when and where they need it. Your customers can take advantage of booking appointments while on the go, even when they are out of town on vacation or business. The same practicality can be used to deploy NCR APTRA Self-Scheduler to your sales teams, ensuring that regardless of their location, they are kept updated with changes to their scheduled appointments.