NCR has more than 13,000 service professionals that are connected to our extensive hardware maintenance network with customer care centers around the world. With NCR as your Second Line ATM Maintenance service partner, you have access to the support and resources of a global network of people and technology with the expertise to match your specific availability needs.
NCR Second Line Maintenance Services provide:
- Industry leading tools to achieve increased availability including NCR’s proprietary Self-Service Diagnostic Gateway (SSDG), the Problem Unit Program (PUP), and our Preventable Call Program (PCP) drive continual improvements in availability.
- Flexibility to tailor service with comprehensive options including a range of response times, enabling you to choose the level of service needed for each device, based on the desired level of availability.
- Easy and immediate ability to request service including 24-hour problem reporting, via an Electronic Data Interface (EDI) connection; our industry-leading web portal, NCR @ Your Service™; or via toll-free telephone access.
- Faster solutions with assisted remote resolution to diagnose and resolve the problem remotely when possible.
- Assurance that service meets factory specifications with factory trained, on-site experts to replace failed components or parts.
- Proactive and predictive services optimize availability - Preventive maintenance is included with every service call. NCR proactively monitors service activity levels and will conduct enhanced preventive maintenance activities for those defined as problem units.
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