First Line Maintenance Services

Even sophisticated technology can suffer from unexpected problems. NCR First Line Maintenance Services is dedicated to ensuring those problems don’t damage the level of convenience and quality of service you provide to your customers. 

NCR First Line Maintenance Services enable you to:

• Manage your costs more effectively to drive higher levels of availability for your customers and make it easy for you to manage your budget through predictable service costs and reduced or eliminated out-of-scope charges.
• Assurance that the root cause of a problem is resolved with NCR’s Self-Service Diagnostic Gateway (SSDG). This tool reduces the need for service visits by providing enhanced information on the root cause of the call. This provides you with the highest availability possible, helping you to drive higher transaction revenue and customer satisfaction through increased uptime.
• Assisted remote resolution delivers faster solutions to lower your total number of first line calls, which will increase availability and lower your costs over time.
• Increased productivity with streamlined operational procedures to simplify your servicing with one point of contact that delivers clear service accountability, accurate dispatching and consolidated billing for all your maintenance services.

Proactive and preventive problem resolution reduces the chance of later service disruption.

Flexible coverage and Service Level Agreement (SLA) options, enabling you to tailor service coverage to achieve the desired level of availability. This will lower your total operational costs by decreasing out-of-scope call billing.