NCR Service Management provides integrated services delivery to help you drive higher productivity and reduce costs in addition to improving service delivery performance within your IT infrastructure. NCR manages hundreds of thousands of NCR and multi-vendor ATMs, retail, travel and network devices for customers around the world. We apply the knowledge we’ve gained supporting these customers to expertly manage service delivery for your IT environment, continuously identifying ways to increase availability and reduce costs, improving your competitive advantage.
NCR experienced service professionals use our Interactive InsightSM approach to proactively monitor service level attainment, costs and quality of NCR and all covered third-party service providers, identifying root causes and corrective actions to drive continuous quality improvement.
NCR Service Management customers experience the following benefits:
- Higher return on IT investment with proactive and predictive service management
- Single point of services accountability for day-to-day support management, allowing customer staff to focus on core business
- Detailed operational assessments on a regular basis for timely and informed decision-making
- Strategic alignment of services to support evolving business and IT objectives
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