Ensuring that your devices are always available when customers need them requires being smarter about the way they are managed with and evolving to predictive maintenance. It requires anticipating problems with components before they happen and performing full diagnosis and service dispatch before your customers are impacted.
Using proven technology, NCR Predictive Services watches critical components of your devices, anticipating any issues before they happen and proactively scheduling fixes that minimize the number and duration of service interruptions.
When predictive maintenance services are combined with remote services capabilities, issues indentified by NCR Predictive Services are automatically routed to the remote resolution team for even faster repair, further increasing availability. Using remote services, NCR can have a support technician working on the problem within minutes rather than waiting for an engineer to arrive on site.
- Computerworld UK January 2012 article, "Sainsbury's signs POS managed services deal with NCR."
- Retail Systems January 2012 article, "Sainsbury's predict the future with NCR."
LinkedIn
Facebook
YouTube
Twitter
RSS