NCR Incident Management

NCR Incident Management Services provide the ATM management you need to take full advantage of your ATM network 24x7. Using industry-leading tools and processes, including the NCR APTRA Vision dashboard, our Incident Management Services ensures your network is constantly and efficiently managed. Network availability is improved by faster and more accurate service dispatch, increased first-time fix rates and the ability to resolve problems remotely.

The NCR APTRA Vision dashboard enables you to view key performance indicators including availability, incident counts, and cash outs across your network. NCR APTRA Vision improves network availability, drives superior consumer interaction, and improves revenue generation; all the while reducing costs and improving ROI.

By using Incident Management services for ATM management, we can help you make the best possible management decisions at both strategic and tactical levels. This service can help analyze and correlate a variety of management inputs and clearly shows the information you need for empowered decision-making.

• Maximize availability of your self-service environment
• Benefit from a single point of contact for status information
• Make more informed decisions
• Faster resolution through remote support
• Take decisive action
• 24x7 ATM monitoring