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Leveraging Customer Care Centers around the globe, as a help desk outsourcing provider NCR can provide 24x7x365 support in multiple languages. Leading retailers, banks and airlines leverage NCR Help Desk Outsourcing Services and remote monitoring to deliver flexible, always-available front line support.
An efficient and productive Help Desk is critical to improving operations and controlling overall IT infrastructure costs while providing a single point of contact for your site-level technical and procedural questions. As your business grows or fluctuates with market demand, the strains on your infrastructure increase, and staffing and training is often challenging and expensive. NCR can help you address these critical business issues and improve your service levels through our Help Desk Outsourcing Services Solution. Our customers leverage the following benefits:
- Improved IT return on investment
- A single point of contact and accountability
- Technical, Procedural and Customer facing help desk capabilities
- Specialization in Self-Service (ATMs, Self-checkout, kiosks) and Point-of-Sale
- Breadth of knowledge to support NCR and over 200 other vendors
- Support for the total store and total branch
- Detailed management reporting and reviews
- Customized coverage to meet your business needs
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