Store Assess

Whether optimizing a single point of customer interaction, such as self-checkout, or analyzing broader store operations, NCR consultants will help you improve customer experience drive continuous improvement aligned with your overall business objectives. NCR StoreAssess Services include:

Observational Analysis: NCR consultants start by establishing a baseline of current technology, sales and service processes. Analyzing the defects and complexities in the current environment enables consultants to provide a prioritized list of process and technology recommendations based on industry best practices.

Productivity Analysis:  This study provides a detailed evaluation of a self-service or point-of-sale transaction from start to finish. By evaluating software, hardware, and operational steps within the process, NCR consultants can provide guidance on ergonomic, operational, and technology enhancements that will reduce transaction times and enable you to provide a superior check-out experience to your customer.

Store Operation Analysis:  NCR consultants use a capacity modeling tool to analyze your current environment and then provide the business impact of new technology solutions, such as self-checkout. The end result is a prioritized roadmap based on your business priorities.