C-tailing Consulting Services

To optimize the customer experience and benefit from c-tailing (converged retailing), NCR, your trusted retail partner, offers C-Tailing Consulting Services.  These services enable retailers to develop a c-tailing strategy to remove silos between physical and digital retail channels and identify the right processes and technologies to establish competitive differentiation.

The C-tailing Value Blueprint is one service that offers an in depth assessment across all channels to identify and prioritize immediate areas for improvement.  This consists of a gap identification and analysis, evaluation of the consumer experience and recommendations to improve, industry benchmark comparison and strategy evaluation.  The outcome is a converged channel blueprint to create a differentiated and personalized shopping experience for your customers that will increase speed to value.

NCR’s industry consultants have deep retail domain experience in design, human factors, cognitive engineering, user interface design, consumer psychology and industrial engineering and have worked with many of the world’s leading retailers, helping them adapt to changes in consumer behavior and implement innovative new technology solutions.  By leveraging our unique understanding of consumer behavior, and knowledge of consumer touchpoints, NCR is uniquely qualified to help retailers create the consistent experience across channels that consumers demand.

Are you ready for the c-tailing revolution? Sign up for a c-tailing services session to learn more.