Travel Industry Services

NCR is a proven self-service leader in the travel industry. Our airline check-in solutions are deployed in more than 300 airports worldwide, and we are the only company that supports travelers throughout their entire journey—airline, hotel and car rental. NCR Services proudly partners with our customers to provide a consistent and enjoyable travel experience by maximizing system availability. NCR applies our self-service expertise and in-depth knowledge of the travel industry to provide a single point of accountability for solution maintenance. Our approach increases kiosk user satisfaction, reduces operational costs and allows you to focus on your core business.

A single point of contact
NCR support desks are staffed with experts that wholly understand the travel sector and the technology issues you face. Their experience makes it possible for them to identify the problem and recommend the right actions to resolve problems quickly. NCR’s Incident Management services include a full service help desk that uses remote monitoring tools and a proactive and predictive approach to resolving problems. These tools provide detailed problem information to help diagnose and resolve problems faster and with less downtime. Whether you are in Buenos Aires or Budapest, NCR’s global network of service centers delivers support in multiple languages for international response no matter your location.

A partner for rapid deployment
Deployment and installation are the foundation of any successful technology implementation. NCR provides a full suite of services for preparation, staging, and installation of IT equipment provided by travel suppliers to their subscribers. Our experienced team can rapidly deploy your new solution without burdening your staff. Installation services promote rapid integration and implementation of new technology, while minimizing disruption to your business. Project management provides a single point of contact to manage all aspects of your new solution deployment—this makes communication easier for your staff.

Flexible maintenance options for every location
NCR offers a combination of on-site and depot maintenance models to assure your systems are up and running when you need them. NCR can provide consistent, global delivery of support services for multi-vendor network, self-service, printer, and workstation devices.

Secure and confidential consumer interactions
When personal information and company assets are at risk, you cannot afford to compromise. Whether you are looking for an experienced hosting partner or want to limit capital expenditures, NCR Hosting solutions enable secure and confidential consumer interactions. Our state-of-the-art hosting facility can host applications used for flight check-in, gate and boarding management and flight information inquiry. NCR’s solutions enable you to reduce infrastructure and labor costs. The superior reliability of our hosting solutions minimizes downtime so you can focus on your ultimate priority: serving your customers.

Comprehensive management and operational support
NCR Managed Services provides a single point of accountability for network management, hardware maintenance and incident management to maximize solution availability. In addition, NCR Managed Services gives you the expert analysis and reporting capabilities you need to help you better understand your IT service performance and costs. As an end-to-end partner, NCR helps to ensure your customers are satisfied with their experience, whether upgrading a flight, checking into a hotel or renting a car.