Whigville Market An NCR Case Study

 

Located in Grand Blanc, Michigan, Whigville Market is a specialty wine, beer and liquor store. Whigville Market has been in business for 25 years, and it takes pride in being the store of choice for caterers and bartenders from Detroit to Saginaw. From providing a wide selection of beverages to continuously working to enhance the shopper’s in-store experience, Whigville Market’s focus on customer service has been the primary reason for its longtime success.

As a popular provider of specialty beverages, Whigville Market is a high-volume store that generates a large number of cash sales on a daily basis. Because of this, a member of senior management was always required to be onsite to make multiple cash pick-ups from the registers. This way of operating was causing significant inefficiencies for the store.

Store owner Carol Naimi needed a solution to eliminate this inefficiency and instead create a fast, efficient system where cash from sales could be stored securely for a once-a-day pick-up, as well as accessed when needed to supplement the cash drawers. Naimi felt a point-of-sale (POS) refresh was in order, but needed a solution that would be quick and cost-effective to deploy.