Duluth, Ga.—NCR Corporation (NYSE:NCR) announced today that it was ranked the global market share leader in retail industry product support for 2011 based on product support revenue by analyst firm Gartner (Source: Gartner, Market Share Analysis: IT Services, Worldwide, 2011, April 26, 2012.) The analyst firm also reported that NCR ranks third worldwide in financial services product support revenue, and eighth worldwide across all vertical markets in hardware maintenance and support revenue for the same period.
“As the number one provider of retail IT services, according to Gartner, NCR is bringing industry leading knowledge and experience to our customers,” said NCR Executive Vice President and Chief Quality Officer Peter Dorsman. “This recognition is a demonstration of the power of NCR's business model, and our relentless focus on quality, customer satisfaction and delivering next-in-class services to our customers around the world every day.”
NCR’s continued strong ranking is indicative of its focus on service innovation, including NCR Predictive Services. Unlike other offerings that proactively monitor for business disruptions and then react, NCR Predictive Services is the first managed service that will predict failures on these terminals before they happen and dispatch technicians before consumers are impacted.
NCR also works with its customers as a total premise support provider, where it can service almost every aspect of the store, branch or airport’s IT infrastructure. NCR functions as a single point of responsibility to help enhance system availability, reduce IT complexity and consolidate support functions with a range of professional and managed services for products from NCR and other vendors.
NCR also recently announced that it has achieved its highest ranking to date in the 2012 Global Outsourcing 100® rankings, up two spots from last year, to number 6 overall, as established by the International Association of Outsourcing Professionals® (IAOP®.) IAOP is the global, standard-setting organization and advocate for the outsourcing profession.
As one of the world’s leading providers of support and managed services, NCR performs 11 million service actions per year and maintains more than 2 million points of service worldwide. NCR provides value added services to 19 of the world’s top 20 banks, 7 of the top 10 retailers, 8 of the top 10 telecom firms and 3 of the top 5 airlines.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and other countries.
Media Contact:
Tim Henschel
NCR Corporation
770-299-5100
tim.henschel@ncr.com
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