Title The American Civil War Museum: An NCR Case Study

 

The American Civil War Museum wanted to bring its antiquated point-of-service (POS) system into the electronic age. Management was aware that their manual system was losing money—and possibly customers—due to inefficiencies. Slow mechanical cash registers were making it difficult for employees to control inventory and track retail sales from the Gettysburg Gift Shop. In addition, employees had no way to know if they had enough stock on hand for the seasonal influx of schoolchildren and tourists.

To exacerbate the situation, the museum’s outdated system was not designed to handle the sales activity from its growing online store. In fact, tracking inventory and sales from the website was nearly impossible. The museum was looking for an efficient and comprehensive way for their employees to manage both on-site and online retail sales channels.


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