NCR Staff Augmentation Services Datasheet

NCR Staff Augmentation Services deliver a flexible solution for moving complex IT projects forward

Information technology (IT) transformation is an ongoing challenge for businesses who are trying to stay competitive. Cloud services, unified communications and mobile solutions are a few transformational technologies demanding more resources from businesses. Telecom and technology companies routinely rely on NCR to provide additional on-site multi-vendor IT support services to address significant changes to schedules and to capitalize on business opportunities created by the latest technologies.

Single point of contact
As your single point of contact, NCR will simplify your search for the right IT support services technician for you or your clients. Our staff will take extreme care to understand your skill set requirements before we thoroughly prescreen candidates, giving you quick access to the most qualified technicians available. You can utilize our technicians starting with a minimum 6-month engagement to help achieve your business objectives.

Scalable service worldwide
By working with NCR, you’ve selected a partner who has the resources to scale and meet your global commitments. Scalability means you have the opportunity to use NCR’s arsenal of project management and technical talent where and when the need arises.

Implementation made simple
NCR enables rapid deployment of complex technologies by providing staff who report directly to your project manager. You have the option of leveraging our project managers. Our industry-certified project managers will gather business requirements, scope out your project, and effectively manage it to completion. Regardless of project management role, we will provide assistance with the build-out and support to achieve your business objectives.

Management of aggressive project timelines
To stay competitive, businesses are frequently required to meet aggressive deadlines against a backdrop of shifting demands and unexpected challenges. NCR will support your team with highly responsive full-time professionals who can help deliver mission-critical projects.

Operational excellence maintained
At times, businesses face resource constraints that prevent them from hiring employees to deal with staff fluctuations. Our technicians have extensive experience working with telecom service providers and technology businesses, allowing them to easily integrate into your organization and ease the burden on internal personnel.

Increased customer satisfaction
Customer satisfaction is heavily influenced by the delivery of reliable service. NCR professionals will have the right level of expertise and certifications to deliver reliable service. If necessary, our technicians are backed up by our advanced technical support team to resolve challenges in a timely manner. By leveraging our dedicated professional staff, we can help you expand your capabilities and maximize your success.