Driving return on investment for the ATM channel with managed services: An NCR White Paper

 

In a challenging and competitive environment, the ATM has evolved to become the key component of a bank’s converged channel delivery of retail financial services.

As consumers demand greater flexibility and choice in the way they interact with the bank, they expect seamless service across digital and physical channels (mobile, Internet, branch and self-service) based on their presence and preference.

This means that the ATM is now ideally positioned to help drive new revenue streams and provide exceptional levels of customer service. However, with this higher profile and rapidly growing footprint comes an entirely new set of risks and challenges, many of which can be mitigated through managed service providers.


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