NCR @ Your Service Datasheet

Access to all your service information—24x7

Providing you with direct online access to NCR’s worldwide support services infrastructure, this web-based tool puts NCR’s support services capabilities at your fingertips. Information that you previously tracked down over the phone is now conveniently available 24 hours a day, seven days a week, all at the click of a mouse.

• Increase system availability and employee productivity
  A wide variety of users can benefit from NCR @ Your Service. By providing your help desk staff, management and personnel with access to NCR @ Your Service, your employees can quickly and easily create service requests or check support status. NCR @ Your Service allows you to log service requests much faster than you could by phoning them in. This not only improves employee productivity, but maximizes the availability of your systems.
• Troubleshooting made easy
  My Support Link TM allows you to troubleshoot a problem online through NCR’s extensive knowledge base. Here you’ll be able to search knowledge repositories containing checklists, diagnostic trees, drivers, patches and NCR’s database of known problems and related solutions.
• Increased productivity with simple, online service requests
  Service requests can be created electronically, allowing you to update them with additional information, review the status of open incidents and, if appropriate, initiate an escalation, giving you more control and a quicker path to resolving incidents.
• Fast and simplified view of your asset listing
  My Asset List enables you to view all your NCR-supported assets, including those under warranty or service contract, as well as those not covered by warranty or service contract. This tool also makes it easy for you to notify NCR if there have been any changes to your asset listing.