Increase speed of service and customer satisfaction NCR Usherman has ushered in a new era of service for movie patrons. Armed with theater management software and an iPod Touch 4G, ushers can retrieve and scan movie tickets, allowing guests to skip the visit to the box office. Watch faster, shorter queues drive ticket and concession sales on opening weekends and beyond. Benefits include:
Convenience and choice for guests
Customers can use print-at-home tickets or Smartphones to purchase tickets or hand credit cards to ushers for swiping. NCR Usherman capitalises on the fact that customers are increasingly moving to paperless transactions because of their convenience and ease.
Faster service
Once at the cinema, customers can skip long queues and check in with ushers, who use the NCR Usherman application to scan their tickets.
Better leverage of your staff
With NCR Usherman, your staff can divide and conquer. Ushers can serve customers who have prepaid tickets, while cashiers can serve a smaller number of patrons, reducing the time they have to stand in the queue.
A superior customer experience
Shorter queues mean faster service. With effortless check-ins, guests will have a more memorable and enjoyable movie experience.
Expanded sales opportunities
Shorter queues and faster service motivate guests to spend time at the concession stands, boosting sales. Happy customers return more often, boosting cinema revenue.
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