NCR Total Premise Services White Paper

 

Consumers demand more choices in how they interact with banks and retailers and continue to expand their use of mobile and other technologies.

They want consistent, seamless experiences across channels based on their presence and preference. Further, they are increasingly less loyal, which makes a positive banking or shopping experience more important than ever.

To offer this seamless, multi-channel experience, CIOs need to reliably and cost-effectively converge digital and physical channels, often with disparate technologies from multiple vendors. They also must consistently maintain high service levels, while simultaneously extracting costs out of their enterprise.

These challenging issues in the multi-channel environment are driving the need for a single, strategic partner that can manage complex retail or banking infrastructures, make proactive suggestions for improvement and handle highly customized environments.