NCR Total ATM Services Datasheet

Improved ATM network performance at a lower cost
As your most touched point of interaction with customers, your ATM network is a critical channel that must offer the highest level of service. It should provide your customers with an easier, faster and more reliable experience—one that they have come to expect. However, with limited IT budgets to monitor availability and utilization, it can be difficult to compete with national institutions that provide an improved customer experience through the self-service channel. NCR Total ATM Services takes care of all that for you by providing a single point of accountability and end-to-end visibility of the ATM network, from both an operational and a management perspective, and at a lower cost than managing your ATM network in-house.

Proactive and personalized service support
NCR Total ATM Services provides the personal touch you need combined with high levels of availability for your ATM network. NCR Complete Care Account Support provides you with a dedicated account support specialist, a customized support plan, access to NCR @ Your Service™, routine service-level agreement (SLA) reporting, and service fidelity reviews on a regular basis resulting in lower operational costs.

Unmatched availability
Ensuring that your ATMs are always available when your customers need them requires being smarter about the way they are managed. NCR Predictive Services and Incident Management Services minimize downtime by monitoring your ATM network, anticipating issues before they happen and proactively scheduling fixes to make