NCR TCR Consultancy Services Datasheet

A measured approach to improved branch efficiency

NCR TCR Consultancy Services help you to take a fresh look at your branch network and provide bank branch consulting recommendations on how Teller Cash Recycling can optimize your branch operations. By gaining an understanding of your business requirements and conducting an analysis of your branch operations, cash handling and customer behavior, NCR's bank branch consulting provides you with observations and recommendations that show you how to achieve improved customer service and branch efficiencies with the use of Teller Cash Recyclers (TCRs).

• Understanding your business requirements
  The TCR Consultancy Services engagement starts by NCR working with you to understand what your specific business requirements are in relation to your branch operations. This ensures that the recommendations NCR provides at the end of the consultancy process are relevant and in line with your business objectives.
• Identifying problem areas
  Data gathering from a representative sample of branches commences immediately. Detailed information is obtained covering: customer behavior at the teller, teller systems, and teller equipment and processes which are benchmarked against relevant global best-in-class examples. This information together with analysis of the cash handling practices in your branches will provide an accurate picture of your current branch operations and where new opportunities for improvement exist.
• Linking existing islands of knowledge
  NCR TCR Consultancy links existing islands of knowledge within your current organization and infrastructure to build consensus and ensure that all can contribute to and support your branch change initiative.