NCR Software Maintenance and Support Services for Partner

Total software care

New transactions, security patches and software upgrades, together with legal and regulatory standards, are being introduced faster than ever before. As you adopt and benefit from new transactions and services, it’s important to also protect yourself and your customers from unforeseen issues. NCR Software Maintenance and Support Services (SMandS) for Partners does just that; if something should go wrong with NCR-provided software, you can rest assured that NCR’s support services organisation will be there to fix it, and you won’t have to worry about maintenance cost, as that’s all part of our service.

• Access to new releases
  NCR SMandS for Partners entitles you to free access to all new point and patch releases and new major releases of NCR software, enabling you to pick up required new major functionality. This can be used to generate additional sales and a competitive advantage.
• A solution to every problem
  NCR provides you with access to direct support services for NCR APTRA software products deployed throughout your ATM network. Based on a clearly defined scope of service, NCR will record, investigate and fix problems raised. If the solution to the problem is already known, then existing fixes will be provided to you quickly.
• Proactive solutions
  Software problems can be avoided by installing new patch releases from NCR that contain software fixes provided to other partners. This will resolve issues before problems arise for your network.
• Upgrade at your own pace
  With NCR’s ongoing investment in software research and development, you’ll benefit from having access to all software upgrades containing new functionality whenever you need them, allowing you to upgrade your software at your own pace.