NCR Social Media Consulting Services Datasheet

Complement your existing channels to build customer loyalty

The use of social websites has grown rapidly, and your customers are increasingly likely to be online discussing your financial institution via blogs and other social media channels. If there are conversations happening online that involve you and your business, can you really afford not to participate and influence those conversations? Every financial institution is different and has its own unique marketplace, needs and customer base when it comes to a social media strategy. Whether you need to build a comprehensive strategy from the ground up or need advice on maximizing your return on investment, NCR Social Media Consulting Services will help you develop a social media strategy or evaluate the effectiveness of your existing social media program. NCR’s team of expert consultants will apply their in-depth knowledge and best practices to ensure you build and leverage relationships with your customers, while assisting you in establishing a long-lasting community around your organization.

• Understand your customers in a new way
  Since your customers now dictate when, where and how they want to be served, it is more critical than ever to drive value from every channel. NCR Social Media Consulting Services will assist you to identify where your customers are, what types of activity they engage in when online and monitor online conversations about your organization. This consulting engagement will enable you to incorporate this new media or channel into your overall marketing strategy and benefit from the new forms of interactive marketing available today.
• Increase customer engagement and promote brand advocacy
  Marketers are well aware of the inherent value of word of mouth marketing and the importance of satisfied customers sharing their brand experience with others who are or might become customers. NCR can help you create an effective social media strategy that will enable you to become part of the conversation and begin forging stronger relationships with your customers, transforming them into passionate marketers who promote your brand.