NCR Services for SelfServ Checkout Datasheet

Comprehensive services package that maximises solution availability

At NCR, we understand that your NCR SelfServ solution must be operational for every customer transaction. We take your new solutions to another level with a comprehensive retail support services package that maximises system availability. Leveraging a combination of remote problem resolution, hardware maintenance and detailed account analysis, you will experience improved operational efficiency and higher customer use rates to maximise your NCR SelfServ investment.

• Problem support you can rely on
  NCR’s global customer care centres provide a single point of contact, staffed with retail and NCR SelfServ experts who understand your technology issues. Our experts can identify the problem and recommend the actions to resolve your problem quickly. If you need additional assistance, there is a clear escalation path to product and solution experts that will get your systems back up and running without delay.
• Resolve problems faster
  NCR SelfServ Checkout and kiosks have remote monitoring and management tools that provide detailed information to quickly diagnose and resolve problems. This allows us to distinguish a currency jam from a faulty module, which enables us to quickly resolve an issue remotely or dispatch a technician with the right skills and parts. These tools increase availability through higher remote and first-visit resolution rates.
• Increase system availability
  NCR’s software and on-site hardware maintenance leverages our global workforce of over 13,000 technical experts. NCR customer engineers can be dispatched seven days a week, 24 hours a day, to ensure that your self-service solutions are up and running when your customers need them.