NCR Services for Original Equipment Manufacturers Datasheet

Deliver comprehensive services to your customers

When partnering with NCR Services, Original Equipment Manufacturers (OEMs) can deliver additional services, increasing both revenue and customer satisfaction. In addition, you can access a global workforce of more than 13,000 experienced professionals who can install, maintain and manage your solutions. It’s that simple. Whether your customers are local or global, and your products are simple or complex, NCR will enable you to serve more locations with greater speed and at higher levels of service.

• Provide rapid and seamless implementations
  Using NCR Services for OEMs broadens your ability to quickly implement high-quality solutions. We’re ready when you are. Our services support rapid integration and new technology implementation, while minimizing disruption to your customers’ business. We also offer de-installation and proper disposal as part of a comprehensive installation package.
• Communicate easily through a single point of contact
  Our experienced Project Managers (PMs) work with you and your customers to follow a successful deployment plan. Project risk is minimized by using an accountable single point of contact. NCR installation managers, implementation coordinators and regional coordinators will complete your customer rollouts on time and within budget. With NCR’s project management process and online reporting, you and your customers are kept updated every step of the way.
• Flexible maintenance options
  NCR customer engineers will visit your locations seven days a week, 24 hours a day. We make sure your customers’ systems are up and running, and our maintenance and support services provide 24-hour incident reporting via the Internet, phone or EDI-access. We manage incidents until they are resolved.