NCR Services for Gaming Brochure

Maximize solution availability ...with ease.

Self-service solutions deliver the convenience that casino guests demand, raising the odds that they’ll return time after time. To ensure your customers’ satisfaction, the technology you choose must be deployed smoothly and remain available 24x7. High availability improves the customer experience. This drives faster adoption rates and lower operational costs, giving you the highest return on your IT investment. NCR can help you achieve those results with our broad services portfolio, ranging from solution design and initial deployment to ongoing lifecycle support.

Let us help you transform your business
In addition to increasing customer loyalty and satisfaction, NCR’s services significantly improve the efficiency of your gaming operations, giving you a powerful advantage over your competitors. With NCR, you benefit from the expertise of a top-ten global service provider with more than 40 years of experience supporting self-service technologies, giving you the confidence that NCR will meet your evolving business needs.

An end-to-end partner
NCR services for the gaming industry provide extensive management and operational support for your IT environment. Applying our in-depth self-service expertise, we provide a single point of accountability for consulting, deployment, hardware and software maintenance, and incident management to maximize system availability and operational efficiency. NCR consultants design solutions that complement your infrastructure, enhance the consumer experience and improve strategic business processes. An NCR account support professional becomes an expert on the support requirements of your environment, addressing issues before they impact your business. Regular service account reviews provide an ongoing opportunity to evaluate performance and discuss recommended improvements. As an end-to-end partner, NCR’s services deliver the system availability you need to satisfy your customers.

A single point of contact for problem resolution
Get support quickly and easily. One call to the NCR help desk provides operational and technical support from solution experts who understand the gaming environment and the technology issues you face. With this knowledge, they can isolate problems and recommend the actions to resolve them quickly. If onsite resolution is required, the technician with the right skills and the right parts is dispatched to fix the problem the first time..

To further improve system availability, NCR uses industryleading tools and proven processes to monitor your systems remotely, providing detailed problem information to diagnose and resolve problems faster. These tools enable us to perform proactive and predictive actions so your systems are available whenever your customers or employees need them.