NCR SelfServ Maintenance Services Datasheet

NCR SelfServ Maintenance Services help you serve more customers

Availability is all about delivering the transactions that consumers want, where and when they need them. It’s about striving to deliver interactions that are 100% successful every time. It’s about more than network averages. That’s where NCR Hardware maintenance services can make a difference. With NCR SelfServ Maintenance Services, we can ensure you serve more customers, more of the time.

• Reduce downtime with efficient on-site repair
  NCR SelfServ Maintenance Services eliminate the need to power down your ATM during certain on-site Hardware maintenance services repairs. Should modules such as printers or card readers need attention, NCR repair technicians are able to isolate the modules, fit a replacement, and quickly bring your NCR SelfServ ATM back into service and ready to fulfill transactions.
• Assisted remote resolution delivers faster solutions
  NCR SelfServ Maintenance Services provide remote access via our Diagnostic Gateway software. Our support organizations will download information while the repair technician is on-site, allowing quicker problem analysis and repair.
• Self-healing provides quicker return to service
  To resolve problems faster, NCR SelfServ Maintenance Services arm your ATM with self-monitoring technology to identify internal electronic faults. NCR SelfServ Maintenance can identify and resolve “soft failures” and provide automatic return to service without the need for an on-site service call. This reduces downtime from several hours to just ten or fifteen minutes.