NCR SelfServ™ Checkout and the Evolving Federal Mandates on the Americans with Disabilities Act: An NCR Position Paper

 

Title III of the Americans with Disabilities Act (ADA) generally prohibits discrimination against Americans on the basis of their disabilities. In September 2010, the U.S. Department of Justice (DoJ) published updated regulations under the Act1. The 2010 ADA Standards provide specific detailed rules for accessibility in a broad range of areas, from amusement rides to accessible hotel rooms to drinking fountains. Included are standards regarding clear floor space and reach ranges applicable to ATMs, fare machines, vending machines, mailboxes, depositories and change machines.

The 2010 ADA Standards have additional specifications for ATMs and fare machines, including requirements for private audio lead-through and tactile input. The 2010 ADA Standards do not specifically address kiosks, self-checkout units, or other information transaction machines (ITMs). Furthermore, the standards specific to ATMs expressly exclude ITMs.

However, you may consider the 2010 ADA Standards as “best practices” for accessibility. As such, the following sections outline the areas of the 2010 Standards and how they could be applied to NCR SelfServ Checkout


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