NCR Self-Service Diagnostic Gateway Datasheet

Transform the performance of your ATM network

NCR’s proprietary Self-Service Diagnostic Gateway (SSDG) is one of many unique initiatives from NCR that help customers to improve their ATM network availability. SSDG analyzes native ATM status information, identifies the problem, resolves it remotely or dispatches the right provider for Second Line Maintenance (SLM) or First Line Maintenance (FLM) services, resulting in increased operational efficiency and uptime.

• Real-time data analysis for precise diagnosis
  NCR SSDG removes the problem of important error information being lost by routing the detailed message content to NCR Customer Care Centers where they are received and analyzed in real-time, regardless of ATM manufacturer or software platform.
• Get it right the first time
  NCR SSDG status messages and codes enable greater fault description allowing for remote resolution or the correct level of service dispatch with the right skills and the right parts.
• Increase availability
  Detailed message content provided through SSDG allows an accurate identification of the problem’s root cause, focusing effort correctly to resolve the incident promptly and efficiently, thereby increasing ATM availability.
• Reduce overall service costs
  NCR SSDG can reduce service costs by eliminating out-of-scope charges as problem diagnosis with these more detailed codes ensures that the appropriate service provider is dispatched the first time–every time.