NCR to provide Agricultural Bank of China with hardware maintenance services to drive higher ATM availability
BEIJING, China –NCR Corporation (NYSE: NCR) today announced that it has secured its largest ever ATM services contract in China, as NCR continues to grow both its software and services businesses worldwide as well as its operations in emerging regions. NCR will provide hardware maintenance services for approximately 10,000 units of NCR-branded ATMs installed at the Agricultural Bank of China (“ABC”), helping drive higher ATM availability to improve the bank’s customer satisfaction. The contract also is one of the largest services contract wins in the Chinese banking industry.
ABC has the largest ATM network in China. By the end of 2010, ABC had 54,510 cash related self-service banking facilities, which was the top among large commercial banks, with an annual total transaction volume of RMB4.80 trillion. In 2010, ABC installed the new version of self-service terminals for 30 branches, providing nearly 60 types of services, including inquiry, fund transfer, financial management and loans to Huinong Cards holders. The security of self-service terminals and the ability to provide financial service and management support were significantly improved. The signing of the service contract with NCR is one of the initiatives to further improve its ATM network performance.
“China is one of NCR’s most important emerging markets, and we have made significant investments in the region to deliver innovative hardware with robust software and services solutions. As one of the major ATM vendors of ABC, NCR is honored to provide our services to ABC in driving higher ATM availability to deliver better customer satisfaction,” said Gary Miao, president for NCR in Greater China. “Higher ATM availability is becoming more important for local Chinese banks as they differentiate on services. We expect more banks will shift to original ATM hardware vendors for service maintenance to drive higher availability. Having the largest installed ATM base in China, NCR is well positioned to help banks drive higher ATM availability with our world class service infrastructure, expertise and extensive service presence in China.”
NCR Services has tailored a detailed maintenance service plan for every branch of ABC in different regions according to their specific requirements for their ATM networks. The ultimate goal is to help ABC to achieve 99 percent ATM availability and shorten its ATM downtime response.
NCR has been the world’s leading ATM provider for 24 consecutive years according to Retail Banking Research, and ranks number 10 in market share for hardware maintenance and support globally and number three in the financial services industry based on revenue for 2010 according to Gartner’s March 2011 report by Kathryn Hale et al., “Market Share: IT Services, 2010.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and other countries.
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