NCR Second Line Maintenance Services Datasheet

Service support customized to your needs

NCR Second Line Maintenance provides the comprehensive support you need to take full advantage of your investment in new technologies. Second line ATM maintenance services provide quality, dependable support from a service vendor with vast experience gained from developing and supporting ATMs for over 40 years in more than 100 countries. With NCR as your second line ATM maintenance services partner, you have access to the support and resources of a global network of people and technology, with the capabilities and expertise to match your specific ATM availability needs.

• Industry-leading tools to achieve increased availability
  To provide you optimal ATM availability, NCR’s Second Line Maintenance Services take a proactive and predictive approach to servicing ATMs. NCR’s industry-leading, innovative High Availability Initiatives, NCR’s proprietary Self-Service Diagnostic Gateway (SSDG), the Problem Unit Program (PUP), and our Preventable Call Program (PCP), have been deployed globally and are yielding results that drive continual improvements in ATM availability.
• Unlimited opportunity with an intelligent global service network
  With NCR as your Second Line Maintenance Services provider, you have the assurance of a proven, dependable service partner. NCR has more than 10,000 service professionals connected to our extensive service network with customer care centers around the world. Each service professional learns from the past experience of the others, regardless of location.
• Flexibility to tailor service with comprehensive options
  NCR offers a range of response times, enabling you to choose the level of service needed for each ATM, based on the desired level of ATM availability.